Additional Information

Work Experience

• Currently I work at Kaltura as Frontend Developer - 3rd Level Support. test page
• I worked for the University of Nevada, Reno as:
  • Teaching/Research Assistant
    • Worked with multiple faculty members allowed me to take charge of average of 300 students every semester. Any questions they had about the class in general or any technical difficulties faced I solved it for them 
    • Helped faculty members with research. I browsed thousands of research papers to find appropriate articles to help them with their research, and ordered articles and books that were not available with our university 
    • Learned SAS language in two weeks in order to merge over 20 SAS files together one by one; I did not learn it from scratch, I just learned what I needed to get the job done
    • I attended classes with a large number of students to help the faculty members and answers any questions as they come up
    • Made sure all the classes are up-to-date every semester, and in some cases I reorganized the whole class to make more efficient for the students and the faculty 
    • Proctored midterms and finals 
    • Coached new Teaching Assistants on how to you the system and the style of the professors to make a smooth transition 
  • Instructional Technology Technician (student position)
    • Assisted professors with any technical issues that occur inside the classroom 
    • Re-imaged campus wide computers using Ghost
    • Trained professors and faculty the use of new software and hardware inside the classroom
    • Worked on creating the new Windows image to be installed campus wide
    • Assisted with special events in making sure all the equipment’s are ready for use
  • Computer Engineering Recitation Leader (student position)
    • Assisted students with any questions about the course materials
    • Graded homework, quizzes, and exams

• I worked for International Game Technology, a multinational gaming company, as technical intern and student liaison 
  • Joined the company for two years with a team of 25 interns in a program that was initiated with the university to have a better relationship with the community
  • Chosen out of the 25 interns to be the Student Liaison with the university
    • Maintained an active presence in the university with a calendar of community outreach events 
    • I presented info sessions about the company in classes, club meetings, fraternities and sororities meetings, special events, and more
    • Represented the company at every career fair held at the university 
    • Took students resume for potential internships at the company and forwarded the appropriate applicant to the HR team
    • Interviewed possible candidates with my manager
  • The rest of my responsibilities were: answering phone calls, putting in tickets, and resolve issues in the first interaction while provided high-end customer service 
  • After few months I took initiative to start working on the ticketing system to lower the volume of tickets on there
    •  Lowered the numbers to tickets by solving issues I know how to solve, close tickets after communicating with users, and moving tickets from the main queue to other departments depending on the request/issue
  • I took charge of the scheduling system in order to improve it
    • This initiative to improve the scheduling process resulting in 95% scheduling adherence 
  • Led documentation efforts to ensure ease of access to critical information
    • For new issues we had, I started documenting how to solve them and adding the files to our knowledge base. 
  • Coached new interns on providing quality customers service resulting in first call resolution

• In Israel, I worked for few years at Elafandy Ltd, as computer technician and salesman 
  • Formatted workstations and laptops to any platform while installing all needed software per user’s reques
  • Serviced hardware and software problems with any machine brought to the store.
  • Completed off-site installations of network cable for small businesses and personal consumers
  • Implemented the delivery of sales strategies and targets individually and as a team 
  • Established and maintained effective relationships with new and existing customers

References

Leadership Experience

• Association for Computing Machinery, Vice President of campus chapter
  • Secured sponsorship to our monthly meetings by reaching out organization in our community
  • Marketed and advertised our sponsored meetings which resulted in an increase of attendance from 7 to an average of 95 students on a monthly basis
• Differential fees departmental representative for the Computer science department
  • Elected to be the student body representative in the budgeting committee
  •  Had a vote in deciding where money should be invested in our departments 
    • Faculty salaries, new equipment, research, and more
• The National Society of Leadership and Success, Vice President of campus chapter
  • Worked with other leadership members to make sure we have everything available for our meetings
  • Worked with members to make sure they achieve their goals as best as they can
  • Took charge of members meetings 
• Founding Father of the Tau Gamma chapter of Kappa Sigma Fraternity
  • Took part of starting a new chapter of the Kappa Sigma Fraternity on university campus